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Does BigRose
provide a guarantee?
BigRose guarantees delivery of the highest-quality,
fresh flowers to your specified delivery
address within the US (including Hawaii,
Alaska and Puerto Rico) and Canada. If for
any reason you are not satisfied with the
freshness of your flowers,
please notify us on the day of delivery and speak with a customer service representative.
How does BigRose
guarantee freshness?
We can guarantee freshness due to our
strict quality control procedure. Every
rose that is shipped under the BigRose
brand must be the best of each daily harvest.
If a rose falls below our standards, it
is discarded. Our practice works like
this: four days prior to your delivery
date, your roses get cut at the stem on
our farms located in South America. Our
team packages them in bunches of 25 and
wraps them tightly with a protective plastic
covering. Each bunch is labeled with its
unique variety name. Three days prior
to their delivery, they are boxed and
transported to our refrigerated warehouse
in Miami, Florida. On this same day, FedEx
picks them up at this location and delivers
them overnight to you. Because we supply
our own roses, BigRose is your fastest
way to receive a freshly cut South American
rose.
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Does
the price include shipping?
For deliveries within the continental US, all BigRose prices include free FedEx Standard Overnight Shipping. Priority Overnight Shipping can be provided for an additional fee of $10.00. There is a $10.00 per box surcharge for all deliveries to Hawaii and Alaska, and a $25.00 per box surcharge for all deliveries to Canada and Puerto Rico. Shipments to Canada might take 1 extra day due to possible delays in customs.
What's the earliest
I can have my flowers delivered?
Your flowers can be delivered as early as four
days after placing your order. If you place
your order on Monday before noon EST, your flowers
can be delivered by Friday of the same week.
If you place your order anytime between Monday
afternoon and Thursday before noon EST, your
flowers can be delivered by the following Tuesday.
Orders placed anytime between Thursday afternoon
and noon on Friday EST can be delivered by the
following Wednesday. If you place your order
anytime between Friday afternoon and Sunday,
your flowers can be delivered by the following
Thursday.
We do not deliver on Sunday or Monday. We offer
Saturday deliveries only within the continental
US for an additional charge. We do not deliver
on major holidays.
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Where
is our service available?
We take orders from anywhere in the world, for
delivery in the US (including Alaska, Hawaii and
Puerto Rico) and Canada..
When
should I order?
Orders can be placed up to three months before
the delivery date, and must be placed at least
four week days in advance of your requested delivery
date
What time will
the flowers arrive?
Depending on the address, deliveries within the continental United States will arrive between 8:00 am and 5:00 PM on the requested delivery date.
All deliveries to Alaska, Hawaii, Puerto Rico
and Canada will take place by 5:00 PM. Our service
provider does not telephone prior to delivering
packages.
What
happens if my recipient is not present at the
time of delivery?
We highly recommend that someone will be there to receive the package at the time of delivery, if not, FedEx might leave the package outdoors, or take it back to the FedEx station for a re-attempt on the next business day. Bigrose.com will not assume responsibility for any FedEx delays or damage to the product during delivery.We suggest al our clients to specify a delivery address where somebody will
be able to receive the shipment. More> |
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